App Support & Help Center
How to Delete Your ShiftRunner Account & Data
You can permanently delete your ShiftRunner: Tip Tracker account and all associated data at any time using either method below:
- Option 1 — Instant In-App Deletion (iOS, Android & Web): Open ShiftRunner, go to Settings → Account → Delete Account, and confirm. Your account, email address, and all shift/paycheck records are immediately deleted from our live database.
- Option 2 — Delete via Email Request: Email contact@entropyconcepts.com or support@shiftrunner.pro from your registered email address with the subject line "Delete ShiftRunner Account". We will permanently delete your account and confirm completion within 48 hours.
Note on Felt Runner: Felt Runner does not use user accounts or store personal data on external servers. Uninstalling Felt Runner from your device removes all local training progress.
ShiftRunner Frequently Asked Questions
App Overview · Apple App Store · Google Play Store
How do I reset my password?
On the login screen inside the app, tap Forgot password? and enter your account email address. We will send a 6-digit verification code to let you set a new password immediately.
How do I restore my Shift Runner Pro purchase on a new device?
Sign in with your ShiftRunner account on the new device and go to Settings → Restore Purchases.
How do I manage or cancel my Pro subscription?
Subscriptions are billed and managed by Apple (App Store) or Google (Google Play). In the app, tap Settings → Manage Subscription, or open your device's Settings → Apple ID → Subscriptions (on iOS) or Google Play → Payments & subscriptions → Subscriptions (on Android).
Felt Runner Frequently Asked Questions
App Overview · Apple App Store · Google Play Store
How do I restore my unlocked games or All-Games pass?
Make sure you are signed into the same Apple ID or Google Play account used for the original purchase, open any locked game prompt inside Felt Runner, and tap RESTORE at the bottom of the sheet.
How do I cancel the All-Games Monthly Pass?
You can cancel anytime at least 24 hours before renewal in your device's Settings → Apple ID → Subscriptions (on iOS) or Google Play → Payments & subscriptions → Subscriptions (on Android). You will keep access until the end of your current billing period.
How do I request a refund?
App Store refunds are handled by Apple at reportaproblem.apple.com. Google Play refunds are handled through Google Play Support in your order history.